Acne
16 wk · 4 phasesRetinol step-up, azelaic acid, spot treatment, monthly check-ins.
The AI care layer for dermatology
Better skinoutcomes.Less admin.
Lucent Health runs the space between appointments. Personalised protocols, async triage, and adherence tracking that keeps dermatology plans alive from consult to clear skin.
HIPAACompliant
ISO 27001Certified
AHPRAAligned
AUSSydney host
“Finally makes treatment plans stick.”
Dr. Sarah Chen · Sydney
Trusted by leading dermatology practices340+ across AUS
Skindepth◆Fitzroy Dermatology◆North Shore Specialists◆The Skin Lab◆Canberra Dermatology◆Melbourne Skin Institute◆Perth Derm Centre◆Gold Coast Skin◆Skindepth◆Fitzroy Dermatology◆North Shore Specialists◆The Skin Lab◆Canberra Dermatology◆Melbourne Skin Institute◆Perth Derm Centre◆Gold Coast Skin◆
The problem
Treatment plans don’t fail in the clinic. They fail at home.
Patients leave with a plan but no system to follow it. 68% drift within the first week. Lucent Health closes the gap between appointment and outcome.
Without Lucent HealthBaseline
- Patient remembers instructions34%
- Follows up after 1 week48%
- Completes full course32%
- Books follow-up on time41%
Your protocol, your rules
Whatever you treat, however you treat it. Lucent Health tracks it.
You design the treatment. Lucent Health runs the tracking, triage, and follow-up around it. Short course or year-long protocol: same platform, same team.
Rosacea
12 wk · 3 phasesIvermectin protocol, trigger tracking, sun-protection routine.
Cosmetic enhancement cycle
6 mo · 3 touchpointsTreatment day + 2-week review + 6-month maintenance reminder.
Custom
You define itAny procedure, timeline, or check-in cadence, mapped in minutes.
For patients
Adherence that doesn’t rely on willpower.
Lucent Health turns complex treatment plans into a simple daily routine. Patients stay on track. Clinicians stay informed.
For clinicians
Stop answering DMs at 9pm.
Every “is this normal?” that used to pull a paid nurse out of the room now gets answered in seconds. Your team reviews escalations async, with photo timelines and adherence signals ready.
- 4.8min
- Average consult saved
- 3.1×
- More rebooking rate
- −42%
- DNA appointments
- 97%
- Clinician satisfaction
AI at the core
Every patient message, answered.
Lucent Health’s AI reads each patient’s protocol, notes, and history before it replies. The routine 70% get resolved instantly. Anything that looks like a serious side effect, or needs clinical judgement, is flagged to your team with the full context, waiting for the next review rather than a consult.
<30s
Median response
70%
Auto-resolved
15h
Nurse hours / wk
Live · Emma N. · Day 1421:47
Patient
Day 3 tonight and my cheeks are really red and stinging. Is this ok?
cLucent AI22s later
Redness and mild stinging is expected on Phase 2 of your retinol protocol (weeks 2–4). Tonight: skip the retinol, apply your moisturiser twice, keep it gentle. Flagged to Dr. Osei — expect a reply by morning.
Flagged for review · routine
All looks normal for day 3. Follow Lucent Health’s advice tonight and resume the retinol tomorrow. Send another photo if it doesn’t settle in 24h.
For practice managers
A practice ops layer built for growth.
Lucent Health integrates with your PMS, automates the admin, and gives you the reporting to make good decisions — without adding headcount.
PMS integration
Connects with Cliniko, Nookal, and Power Diary. Patient records sync automatically, no double entry.
Automated recalls
Smart scheduling sends recall reminders at exactly the right time based on treatment timelines.
Revenue insights
Track follow-up rates, treatment revenue, and patient lifetime value across the practice.
One system, every touchpoint
Everything that used to live in five systems, in one.
Consent forms, prescriptions, lab results, invoices, safety escalations. Encrypted, auditable, AHPRA-ready.
Consent
Digital consent + e-signature
Legally binding under Australian e-signature law. Full audit trail of what was signed, when, and by whom.
Records
Encrypted document library
Every plan, lab result, invoice, consent form, and after-care instruction lives in one encrypted vault.
Prescriptions
Rx renewals + medication catalog
Patients request renewals with a single tap. Clinic-wide catalog so clinicians pick from the same list every time.
Governance
Clinical escalations dashboard
Every AI-flagged, patient-reported, and clinician-raised concern in one view. AHPRA-ready.
How it works
From consult to outcome, in four steps.
Clinician prescribes
At the end of the consult, the clinician selects or builds a treatment plan inside Lucent Health. Under 90 seconds.
Patient receives plan
The patient gets an SMS with a personalised daily routine, educational content, and progress-tracking portal.
AI handles the routine
Lucent Health answers questions instantly, sends timely nudges, and escalates only messages needing clinical judgement.
Clinician arrives briefed
At the next appointment, the clinician sees a full adherence timeline, photos, and notes. Ready to go.
Yes. Lucent Health connects directly with Cliniko, Nookal, and Power Diary. Patient records, appointments, and clinician schedules sync automatically, so you're not maintaining two systems.
Ready to improve outcomes?
Your patients deserve a plan that works.
Join 340+ Australian dermatology practices using Lucent Health to turn good treatment into great outcomes.