Staging environment · test data only
What Lucent Health actually does

Treatment plans fail quietly. Lucent Health keeps them from failing.

A patient leaves your clinic with a tretinoin protocol. By the end of week one, their skin is red and flaking. By week two, they’ve messaged reception with a question nobody forwarded, and they’ve quietly stopped. The follow-up that would have caught them never happened.

Lucent Health is what runs between appointments: the structure that keeps the plan alive.

91%
Average adherence rate

The industry average for dermatology treatment adherence sits around 40–50%. Lucent Health clinics consistently see 91%.

That gap isn’t talent or luck. It’s structure: check-ins, progress photos, direct messaging, and automated reminders that happen even when the practitioner is with another patient.

The patient journey

From consultation to clear skin, in one place.

Every step a patient takes on their treatment is visible to their practitioner in real time.

Practitioner builds the plan

Practitioner builds the plan

Phase-based treatment protocols with medications, frequencies, and instructions. A 16-week isotretinoin plan takes under three minutes to configure.

Patient receives their journey

Patient receives their journey

On mobile. Not a PDF, not an email, not paper. A structured, week-by-week view of exactly what they need to do.

Check-ins happen automatically

Check-ins happen automatically

At defined intervals, patients are prompted to log how their skin feels, report side effects, and take guided progress photos.

Practitioner reviews and adjusts

Practitioner reviews and adjusts

Every check-in surfaces in the practitioner dashboard. Adherence flags appear before patients fall off. Protocol adjustments take seconds.

Outcomes are measured

Outcomes are measured

Side-by-side progress photography, adherence scores, and cohort analytics let you see what is working — and share it with patients who cannot see their own progress.

AI at the core

Screened the moment it lands. The serious ones reach you first.

Lucent Health’s AI reads each patient’s protocol, notes, and history before it replies. Instantly, 24/7. It sorts every incoming message by how urgent it is: routine questions get answered on the spot, and anything that looks like a serious side effect, or needs clinical judgement, is flagged to your team straight away with the full context, waiting in the queue for whoever reviews next rather than interrupting a consult.

Every conversation stays inside Lucent Health, under the same confidentiality as the rest of the patient record: encrypted, stored in Australia, and logged. How we handle security.

<30s
Median AI response
70%
Resolved without escalation
24/7
Coverage for your patients
−40%
After-hours DMs to staff
What’s includedSix essentials

Treatment protocols

Phase-based plans with medications, frequencies, and clinical notes. Assign from your library or build custom.

Secure messaging

Direct patient-practitioner communication. AHPRA-compliant, logged, and separate from your inbox.

Progress photography

Guided capture with consistent framing. Side-by-side comparisons that motivate patients and inform your clinical decisions.

Adherence tracking

Week-by-week check-in data, automated reminders, and at-risk patient flags before people fall off silently.

Practitioner dashboard

Your full patient list, sorted by urgency. Who's on track, who needs a nudge, who's overdue for review.

Team workflows

Escalation routing, patient handoffs, and role-based access. The right person sees the right patient at the right time.

Conditions

Built around the conditions you treat every day.

Protocol templates for acne, rosacea, eczema, hyperpigmentation, anti-ageing, and more. Ready to adapt to your clinical approach.

  • Acne vulgaris
  • Cystic acne
  • Rosacea
  • Eczema
  • Psoriasis
  • Hyperpigmentation
  • Anti-ageing
  • Sensitive skin
  • Post-procedure care
  • Melasma
  • Seborrhoeic dermatitis
  • Perioral dermatitis
See all protocols
See it live

See it in your clinic.

Most clinics are live within 24 hours. Bring your team, your medication catalogue, and your existing patient list.

Book a demoPricing & plans

Specific questions? See the 20-question FAQ.