The Instagram problem
Half of Clear Skin’s inbound was Instagram DMs asking the same 20 aftercare questions. The clinical team took hours a day answering them, and the answers weren’t auditable.
All customersCase · clear-skin
Clear Skin Co.
A cosmetic enhancement clinic that finally has aftercare that scales.
Location
Brisbane · Australia
The numbersFour figures
Aftercare completion
92%
+38 pts
Rebooking (30-day)
61%
+18 pts
DM channel volume
−72%
shifted to portal
Nurse hours saved
12h
/ week
Attribution
Half the patient anxiety was the silence between visits. Lucent Health gave us a way to answer without hiring another nurse.
— Priya Menon · Operations Manager
The story
What actually changed.
From DMs to portal chat
Lucent Health’s AI care chat handles first-line questions with the exact aftercare protocol the studio signs off on. Nurses only see the ones the AI escalates.
What changed for the team
One less nurse in triage, one more nurse in-room. Rebooking climbed because aftercare compliance did too.
Ready?
Run this playbook at your clinic.
Most clinics are live within 24 hours. Bring your team, your medication catalogue, and your patient list.